Abgusto clems Freelance

SUMMARY More than 7 years successful experience in customer service and support with recognized strengths in solving problems and troubleshooting with solid computer skills. Synopsis of Achievements includes Awarded employee of the month by achieving a high level of customer service, Received Kudos from multiple customers for my outstanding service CORE COMPETENCIES SAP, Customer Relationship Process, Electronic Data Interchange, Supply Chain Management, Export, Customs Regulations, Reporting & Analysis, Strategic Planning, Inventory Management, Cost Management, Billing Services Key Deliverables: ? Helping customers with inquiries with their packages currently in transit or providing service to customers trying to prepare a shipment going domestically or internationally. ? Providing inbound telephone customer support in a call center environment and determining the nature of the call or inquiry. ? Resolve problems and maintaining an ongoing professional relationship with internal and external customers. ? Processing international shipments; ensuring specific customer requirements are followed. ? Processing shipments in accordance with ups cartage services inc., and US commerce department policy and regulations. ? Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles. ? Quickly and professionally answer inbound calls to determine call nature or inquiry to include explanation of services available, features, costs, and other related ups services.