I have more than 8 years dealing with customers. Currently working at 9mobile as Customer Care Representative. A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience and that is what have been doing for the past 8 years. Customer satisfaction is a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.