I have team management skill and know how to solve crises among agents and i have total 4 yrs of experience as a trainer role Be able to create presentations and deliver them clearly and confidently Facilitation 2 Know how to engage, manage and direct people and teams Communication Skills 3 Communicate with clarity, precision and influence Creativity 4 Use creativity to handle situations on the spot Measuring Results from Training 5 Identify and measure the different results of training Public Speaking 6 To speak to an audience with confidence and control Active Listening 7 Listen in a way to understand and respond suitably Continuous Learning 8 Engage in learning continuously to develop skills further Organisational Skills 9 Organise tasks to save time and effort Time Management 10 Prioritise, set goals, and delegate for better productivity