The first step, Consult. Customers/prospective customers can consult all insurance plans and needs to marketers, and after that they will receive product illustrations and all documents related to submissions in accordance with the submitted needs. This whole process can be done through various digital communication channels such as email to various instant messaging applications. The second step, Check. Customers/prospective customers can carefully study product illustrations and all documents related to submissions. To continue this process, they are required to send a videotape to the sales force, stating that they have understood the benefits of the insurance product being offered and agreed to buy it. The third step, Confirm. After sending the video statement, the customer/prospective customer will receive a link to the microsite sent by Prudential Indonesia via SMS. Visit the link and re-check all documents related to the submission stated in it. If the product illustration and all documents related to the submission meet your needs, confirm it via the microsite. The process is simple, new customers only need to put a digital signature, while those who have become Prudential Indonesia customers can enter the OTP code sent by the company.